Frequently Asked Questions
Everything you need to know about fueling your performance with Sportsfuel NZ.
How long does shipping take within New Zealand?
We offer fast nationwide delivery. Orders placed before 3 PM usually arrive within 1-2 business days for North Island customers and 2-3 business days for the South Island. Rural deliveries may take an additional 1-2 days.
Are your supplements third-party tested for quality?
Yes, we prioritize quality and safety. We stock leading international and local brands that adhere to strict manufacturing standards, and many of our performance products are Informed-Choice certified.
Can I return a product if I change my mind?
We accept returns on unopened, sealed products within 30 days of purchase. Due to health and safety regulations, we cannot accept returns on opened supplements unless there is a confirmed quality issue.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) as well as popular buy-now-pay-later options like Afterpay and Laybuy, allowing you to split your supplement costs into interest-free installments.
Do you offer advice on which supplements are right for my goals?
Absolutely! Our expert team is available via email or live chat to provide personalized recommendations based on your fitness goals, whether you are looking to build muscle, lose weight, or improve endurance.
How can I track my order?
Once your order is dispatched, you will receive an automated email containing a tracking link. You can use this link to monitor your parcel's journey from our warehouse to your doorstep.